What are Organisation Settings

Organisation settings store your organisation's configuration details.
This section allows you to set up or modify existing settings. Below are the key settings you can manage:

Organisation Name

• Set during the initial configuration.
• You can update the organisation name anytime from this section.

Feedback Settings

• Configure options displayed on the Feedback page.
• Control whether users receive email notifications upon receiving feedback.
• Manage the visibility of the following fields on the Feedback page:

• Name – If hidden, feedback will be logged as anonymous.
• Email – If hidden, feedback will be logged as anonymous.
• Comment – Make this field mandatory or optional based on your preference.

• Simply select or deselect the fields to modify their visibility and requirement status.

Redirect Options After Feedback Submission

Once a customer submits feedback, you can configure the redirection behaviour:

• No Redirect – The user will need to manually close the browser tab.
• Redirect to Self – The page will refresh and redirect to itself after 10 seconds.
• Custom URL – Redirect to a specific URL after feedback submission. (Ensure the full URL includes http(s)://)

Disclaimer for Customer Feedback Page

• Option to display a disclaimer on the feedback page.
• Example: "Any feedback recorded will be used solely by this organisation."

Feedback Form Template

Three built-in feedback templates are available:

• Icon – Feedback collected
  using emoji icons.

Radio – Feedback collected using selectable radio buttons.

Star – Feedback collected using a star rating system.